LCI Policy Documents

Participation Requirements for Lead With Coaching Institute Programme Certification

If you intend to achieve certification for your participation in this programme, before we issue a Certificate of Completion, here are the requirements.

attend all core sessions live
complete all activities in the Lead With Coaching Platform
submit your reflection forms as COACH, CLIENT and OBSERVER
submit at least two recorded sessions showcasing you in the role of Leader Coach
submit assignment (3 A4 pages)
complete the final reflective questionnaire
complete the programme evaluation

All participants completing these criteria will receive a Lead With Coaching Institute Certificate of Completion.

For those seeking ICF accredited coach education training to fulfil ICF Level 1 Coaching Education requirements, participants must also fulfil the following requirements.

fulfil requirements of both LWC Foundation and LWC Practitioner LCI Programmes to meet the ICF requirement for >60hr of Coach Specific Education
complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements
submit and pass a performance evaluation recording at Associate Certified Coach (ACC) level

Partial Completion Policy

At this time, we are not able to offer credit or certification for partial completion of a course. You must complete all the requirements for the registered programme to earn your Certificate of Completion. Further details are included in our Participation Policy. Individuals with questions about this policy are encouraged to contact Rachel Dungan at racheldungan@leadwithcoaching.org

Transfer of Credit Policy

At this time, we are not able to accept partial course credit from other leadership or coach training organisations or programmes for entry to our Foundation or Practitioner Lead With Coaching Programme.

If you have completed an ICF Level 1 Coach Education Programme at another organisation, or you already hold an ICF credential at ACC level or higher, please contact Lead With Coaching Director of Education Rachel@leadwithcoaching.org to discuss your individual or team coach credentialing pathway needs. In such cases, be prepared to provide documentation of your ICF Level 1 completion including

the awarding organisation
number of ICF accredited training hours completed
your completion certificate
contact information for the organisation or trainer
additional details or documentation on an as-needed basis

The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organisations subsequently cosigned the statement. This statement of principles reflects a position we invite every ICF Member, Credential-holder and accredited provider to subscribe to.

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities.

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.

Non-Discrimination Policy

It is the policy of Lead with Coaching Institute that:

Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All staff and personnel will not discriminate against any employee or participant because of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, social or veteran status.
All individuals are welcome to participate regardless of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, social or veteran status.
All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, social or veteran status. Our organisation does not and will not tolerate conduct by any employee, trainer, mentor, supervisor, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined at www.leadwithcoaching.org/lcipolicies. Lead with Coaching Institute will promptly investigate all claims and reports of inappropriate conduct.

Statement on Ethics, Integrity, Transparency

As an ICF Accredited provider, Lead With Coaching Institute (LCI) adheres to and emphasises the International Coaching Federation Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behaviour for all ICF professionals. Meeting these ethical standards of behaviour is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, Lead With Coaching Institute (LCI) commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programmes in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programmes to ensure access and quality of coaching education.

Lead With Coaching Institute (LCI) supports individuals with disabilities and is committed to providing disabled individuals access reasonable accommodations. In addition, Lead With Coaching Institute prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Lead With Coaching Institute is committed to providing reasonable accommodations in compliance with all local, national and international laws. Individuals with questions about this policy, or who wish to request accommodation should contact institute@leadwithcoaching.org.

Able to accommodate learning disability:

Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible. Please contact institute@leadwithcoaching.org before enrolling to determine if your needs can be met.

Unable to accommodate learning disability:

Lead With Coaching Institute is not able to accommodate learning or physical disabilities at this time. Individuals with questions about this policy should contact institute@leadwithcoaching.org.

Lead With Coaching Institute (LCI) seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. A process for filing grievances can be found below:

Introduction

Lead With Coaching Institute is committed to providing a supportive environment where participants, employees, directors and contractors can express their concerns without fear of reprisal and seeks to ensure equitable treatment of every person to solve any grievances in a timely and fair manner. All grievances will be addressed to the best of our ability to prevent further problems. This policy outlines the procedure for addressing grievances to ensure they are resolved promptly and fairly.

Definition of a Grievance

A grievance is any issue, concern, or complaint that a participant, employee, director or contractor has regarding presentation or content, facility concerns, participant or faculty behaviour, workplace conditions or any other aspect of their contract.

Informal Process

Initial Discussion: An individual should first attempt to resolve the issue directly with the faculty member, staff, or participant with whom they have an issue/misunderstanding.
Informal Discussion: If the individual is not comfortable approaching the person with whom they have an issue, they can discuss their grievance informally with the programme facilitator. If the grievance involves the programme facilitator, the individual should approach another facilitator. The programme manager will attempt to resolve the issue through discussion and mutual agreement.

Formal Process

If the grievance cannot be resolved informally, the following formal procedure should be followed:

Step 1: Written Grievance: If the individual is not comfortable approaching the individual with whom they have a grievance, are unable to resolve the issue directly or informally with a programme manager, individuals should submit a written grievance to the programme manager within 10 working days.
Step 2: Meeting: The programme manager will review the issue and a meeting will be arranged with the individual to discuss the grievance within 10 working days of receiving the written complaint. The individual may be accompanied by a colleague or a representative. The programme manager will work with all parties involved to resolve the issue.
Step 3: Investigation: The programme manager will work with all parties involved to investigate the grievance and gather all relevant information with the aim of resolving the issue.
Step 4: Decision: A decision will be made and communicated to the individual in writing within 30 working days. If the individual is not satisfied with the outcome, they may appeal.
Step 5: Appeal: If the individual does not feel the issue is resolved, a written request for an appeal should be sent to Lead With Coaching Institute Director Rachel Dungan for review. An appeal should include the original complaint and reason(s) the individual is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 10 working days. All appeal decisions are final.

Confidentiality

All grievances will be handled confidentially, and information will only be shared with those directly involved in the resolution process.

Ethics and Codes of Conduct

Lead With Coaching Institute abides by the ICF Accreditation Code of Conduct.

Faculty members are credentialed coach members of the International Coach Federation (ICF) and adhere to the ICF Code of Ethics.

If the individual’s complaint relates to alleged breaches/violations of the ICF Accreditation Code of Conduct or ICF Code of Ethics, which has not been resolved from Lead With Coaching Institute’s internal grievance policy, parties retain the rights/responsibilities to follow the ICF code of ethics/conduct guidelines.

Review

This policy will be reviewed regularly to ensure it remains effective and compliant with current legislation.

Participants are expected to conduct themselves in a professional manner, respectful of themselves and others during all ‘Lead With Coaching’ activities. This includes, but is not limited to:

Arriving on time to all events. Late arrivals may not be admitted to the session to avoid disruption to other participants or speakers, in particular, in interactive sessions where group contracting has already taken place.
Attending all live sessions and mentor coaching sessions.
Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
Engaging in discussions with integrity and honesty
Being respectful of your fellow participants, trainers, facilitators, mentors and alumni
Being respectful of your fellow participants, facilitators and mentors, including silencing your mobile phone, not texting, and other disruptive behaviours.
Having your camera on for virtual live sessions
Embracing diversity and inclusion, and respecting the dignity and humanity of others
Respecting the differences of opinion, beliefs and experiences of other participants, , trainers, facilitators, mentors and alumni
Upholding professional ethical standards, and protecting the privacy and anonymity of participant businesses, team members, clients, colleagues, and other participants
Hate speech will not be tolerated, and a participant engaging in hate speech, or inciting hatred, will be removed from the programme immediately.

In the event that a participant appears to be in persistent or serious breach of this Code of Conduct, we take the following approach:

An email is sent to the participant outlining the situation as observed from our perspective, and inviting them to share their perspective.
A conversation will be encouraged in order to collaboratively seek solutions to any challenges or address any issues. Further actions or measures will be agreed if necessary.
We aim to offer support whilst also considering a participant's responsibility for their own learning experience and the safety of the learning environment for all.
If a participant does not engage in correspondence or conversation, a decision will be made after our review of the situation. Depending on the severity of the issue, this may include removing a participant from the programme.

Lead With Coaching Community Forum Contracting

Welcome to Lead With Coaching Participant Community Forum. This is your space for peer discussion and reflection, sharing ideas, and networking with your peers. To ensure that this remains a safe and productive environment for everyone, please remember the fable of the elephant and the blind people.

Four blind people come across an elephant for the first time.

The first one is holding on to the elephant's trunk. He says "this thing is like a snake."

The second one is wrapping her arms around the leg. She says "no, no, this thing is like a tree trunk.”

The third one is pressing against the elephant's side. They say "you're both wrong, this thing is like a wall."

The fourth one is holding onto the elephant's tail and says "What's wrong with you? This thing is like a piece of rope!"

The point is that every single one of them is seeing a small aspect of truth. At any given point we are only in touch with partial truth, and there's always another perspective that can expand our understanding.

As Leaders embodying a ‘Lead With Coaching’ style of leadership, we're deeply curious, even fascinated, to explore what is going on. We try to see the elephant from as many angles as we can, knowing that we likely still never see the full elephant, because there is always more to discover.

Curiosity and Open-Mindedness:

Willingness to explore other participants’ or speakers' viewpoints and experiences, coming from a place of curiosity, not judgement or preconceived ideas of how things should be.

Acceptance & Exploration:

Everyone’s experiences and viewpoints can be different, and we can all co-exist in the space and be willing to explore and co-create the potential for new learning while accepting that sometimes experiences and viewpoints will not be similar or alike.

Respect and Safety:

A safe space for ALL participants, trainers, facilitators, mentors and alumni based on respect, understanding and tolerance. Different opinions, experiences, perspectives, and views are all welcome, as long as they are communicated in a considerate, thoughtful and respectful manner.

Recognition and Awareness:

Recognising that some sessions explore emerging fields, where even amongst experts, different approaches, opinions, and lenses co-exist. Awareness that some topics can bring up a lot of emotions for participants, stemming either from personal experience or from participating in the wider conversation.

Confidentiality and Privacy:

You are encouraged to generously share your own learnings, experiences, questions within the community and to seek input to support your own growth and development. Remember that you are responsible for honouring confidentiality agreements you have made within your personal, professional, business or programme work with coachees. Do not share personal, sensitive, or business-specific information that could compromise confidentiality or another person’s privacy. Honour the confidentiality of our discussions within the Lead With Coaching Community.

Supportive and Relevant Sharing:

Share resources and insights aligned with community goals. Avoid spamming or irrelevant posts, and refrain from self-promotion or solicitation. Contributions should add value to discussions, not distract from them.

Balanced Participation:

Contribute constructively without monopolising discussions. Encourage balanced participation, allowing space for everyone’s contributions.

Integrity and Honesty:

Be truthful about your background, credentials, and contributions. Trust and authenticity form the foundation of this community.

Use of Forum Content Respect the integrity of shared content—do not distribute, copy, or publish forum materials externally without permission from the original contributor.

Consequences for Violations:

To protect the psychological safety of all community members, violation of these guidelines may result in a warning, temporary suspension, or removal from the Community Space, depending on the severity of the policy breach.

Moderation:

Whilst Lead With Coaching will moderate this forum to ensure the above is upheld, please don’t ask us to engage in any debates. This isn’t the best place to reach us with any queries, so if you need to contact us directly please email institute@leadwithcoaching.org.

By engaging here, all members agree to these guidelines and to help maintain a space that reflects LCI's commitment to Leading With Coaching and alignment with the ICF Code of Ethics. Let’s continue to uphold a community that thrives on supportive, constructive, and growth-focused interactions. Thank you for your cooperation!

This policy sets out the expectations for participants' engagement with the programme, and our position on the content covered. It exists alongside the LWC Participant Code of Conduct to ensure a meaningful, safe, and successful programme for all participants.

Your Engagement with the Programme
Participation Policy

Success in our programme requires full commitment by all participants. By enrolling in our programmes, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Our objective with these Lead With Coaching programmes is to bring together a diverse mix of participants, industries, facilitators, leaders, research, practitioners and people with lived experience, to offer multiple perspectives and insights, to bring forth various ways of thinking, feeling and acting in relation to leadership, specifically leading with a coaching style.

It's likely that there will be times when participants, facilitators and industries have conflicting perspectives and points of view, use different terms to describe similar theories, or speak from experience in different contexts. There are often various opinions and approaches, landscapes and since we believe that none of us holds the absolute truth, research is continually evolving.

Lead With Coaching programmes exist to bring these varying perspectives to participants, to facilitate dialogue and learning. We ask that participants engage with the programme with an open mind, and with respect for diverse perspectives. To listen to different perspectives, participants are not asked to agree with any perspective, but we do ask participants to actively listen to diverse perspectives and listen FOR the underlying aspirations, needs, wants, fears that inform their current perspective, with curiosity and empathy.

Remember the fable of the elephant and the blind people.

Four blind people come across an elephant for the first time.

The first one is holding on to the elephant's trunk. He says "this thing is like a snake."

The second one is wrapping her arms around the leg. She says "no, no, this thing is like a tree trunk.”

The third one is pressing against the elephant's side. They say "you're both wrong, this thing is like a wall."

The fourth one is holding onto the elephant's tail and says "What's wrong with you? This thing is like a piece of rope!"

Our Role

There are multiple leadership styles, each with different pros and cons, and with different impacts in particular contexts. We believe that the coaching style is not the one and only appropriate style of leadership. However, our primary stance in our Lead with Coaching programmes is towards facilitating individual leaders, teams and each cohort group to develop competency in the coaching leadership style, and to provide opportunities to grow that competency towards proficiency and mastery.

Our role is to bring a variety of ideas, tools, frameworks, activities and experiences to the table for respectful peer discussion, practical application and critical reflection.

We acknowledge and advocate for the rights of participants to hold and to express their views. We encourage all participants to approach sessions with an open mind, and be prepared for self-reflection.

Participation in Live Sessions

Attendance / Missed Sessions

In order to provide you with the minimum required training hours for certification, participants are required to attend all live, synchronous aspects of the programme.

If a participant has an emergency or becomes ill and is not able to attend a programme session or mentor coaching session, please contact your programme manager and Lead With Coaching Faculty immediately. Your Lead with Coaching liaison will facilitate the options for the participant

to attend the session missed with a future cohort.
to privately hire a programme facilitator to cover the missed material at the participant’s own expense.
If applicable, to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the programme manager and Lead With Coaching Institute.

Programme Engagement

Our programmes are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in programme activities, including dialogue with the programme facilitators and peers, practice coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your programme facilitator as soon as possible. Please refer to the code of conduct for additional details.

In online activities, having a reliable internet connection and the camera on is expected.

In some circumstances, such as interactive sessions where group contracting is vital for the welfare and success of the group, participants may not be admitted to the sessions if arriving late, as this can be disruptive to other participants.

Contact

If you have any queries or concerns regarding your participation in the programme, please contact our Participant Experience Manager by email at institute@leadwithcoaching.org.

All registrations are secured on a first-come, first-served basis. Your registration in a programme or for a service is dependent upon receipt of full payment.We accept payment by credit card, Stripe or electronic bank transfer. All payment will be in Euro.

Refund Policy

Cancellation of a programme must be made a minimum of 20 business days prior to the programme to be eligible for a full refund, minus a €100 administration fee.

Written notice of cancellation shall be effective on the date the withdrawal is received by Lead With Coaching Institute. Refunds will be made within 10 days following receipt of cancellation or withdrawal requests.

We do not offer refunds for cancellations made less than 20 business days before the programme start date.

Registration Modifications

If, due to unforeseen circumstances, a participant has to modify their registration of a programme less than 20 business days before the programme start date, the following options are available to you.

substitutions of participants (replace your spot on the programme with a friend/colleague
transfer of programme dates can be paid forward ONCE, so a participant can attend the next programme, in part or in full, instead

Any registration modifications must be completed at least 5 working days before the programme start date. Participants may contact Lead With Coaching Institute to modify their registration at institute@leadwithcoaching.org.

Programme changes will be allowed as long as there are spots available.

LCI Policy Documents

Further detailed policies and procedures can be found in the following areas. Click + to view each policy.

Certification Policy, including partial completion & transfer of credit

Diversity, Equity, Inclusion, Justice (DEIJ) Statement & Non-discrimination Policy

Ethics & Transparency Policy

General Disability Policy

Grievance Policy & Process

Participant Code of Conduct

Participant Community Forum Contract

Participation Policy

Payment, Fees & Refund Policy

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